Toso Wood Works Ltd.

Policies and Conditions 

Toso Wood Works Ltd. complies with the British Columbia Personal Information Protection Act (PIPA).

Privacy Policy

What type of information do we collect and how do we collect it?

We receive, collect and store personally identifiable information including name, email, communications comments, feedback, product reviews, recommendations, and personal profile that you enter on our website or provide us in any other way.

 Examples:

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address to process the transaction and send the product to you.

When you contact us for a commission inquiry through our contact form, we collect personal information you give us such as your name, email address and phone number to reply to your inquiry.

How do we store the information we collect?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


Cookies and Our Wix Site

In general, the cookies initially placed on our Wix website may be categorized as essential cookies. The following are cookies placed by Wix on our site:

 

XSRF-TOKEN; Used for security reasons – Duration:  Session

hs; Used for security reasons – Duration:  Session

svSession; Used in connection with user login – Duration: 2 years

SSR-caching; Used to indicate the system from which the site was rendered – Duration: 1 minute

_wixCIDX; Used for system monitoring/debugging – Duration: 3 months

_wix_browser_sess; Used for system monitoring/debugging – Duration: session

consent-policy: Used for cookie banner parameters - Duration: 12 months

smSession; Used to identify logged in site members - Duration: session

TS*; Used for security and anti-fraud reasons - Duration: session

bSession; Used for system effectiveness measurement - Duration: 30 minutes

fedops.logger.sessionId; Used for stability/effectiveness measurement - Duration: 12 months

wixLanguage; Used on multilingual websites to save user language preference - Duration: 12 months

Our mailing list

Our client/followers email list is stored on our private office computer protected by a firewall and virtual VPN and we use the Mailchimp.com website to send email marketing campaigns, promotions and updates.  Following is a link to their privacy policy. Mailchimp’s Privacy Policy

 

How can you be removed from our mailing list?

If you don’t want to receive information from us anymore, please contact us at tosowoodworks@gmail.com and we will remove you from our mailing list.

Return Policy

Refunds:

For bespoke, one of a kind items, we are unable to offer refunds.

 

Returns

For bespoke, one of a kind items, we are unable to offer returns.  We offer insurance for shipped items for the full value of the item and will work with a purchaser if damage occurs.

 

Cancellations:

Cancellations can proceed if we are contacted before the product is shipped, or before shipping costs (example – crating and packaging) has occurred.

Commissioned Work

Our process for commissioned pieces is to discuss the initial concept with the client, provide a sketch of the item if requested, and agree on materials, cost and timeline before proceeding. We strive to provide our clients with pieces that fulfill the vision that is conveyed to us. 

For commissioned pieces that require deposits, the deposits are non-refundable.

Warranties, Terms and Conditions

Warranties:

For built in furniture and shelving completed on site, we guarantee our work and product for 6 months.

For carvings, (exterior and interior) we do not provide any warranties, but if there are any defects within the first 6 months, we will strive to remediate the issue.

 

Terms and Conditions:

Items purchased from our on-line store may be picked up at our showroom space at 101-1000 Parker St. Vancouver, BC. We offer free shipping within Vancouver for large items and this is indicated in the on-line item description. Because most of our furniture or carving art from Toso Wood Works are unique,  clients may contact us by email at: tosowoodworks@gmail.com or phone at 1-778-855-7247 so we are able to personally assist you with your request.